Refund policy

Refund Policy
Last Updated: Oct 22, 2025

Returns
We do not accept returns or exchanges for customer preference or reasons unrelated to product defects.

Refund Eligibility
If an item is defective or incorrect due to our responsibility, we will provide a refund.
Please contact us at info@buyonostore.com within 7 days of receiving your order to request a refund.

Refund Process
After verifying your claim, we will notify you by email about the refund approval and process.
If applicable, you may be asked to provide photos of the defective or incorrect item for confirmation.
In some cases, a return shipment may not be required.

Refund Method
For credit card payments: Refunds will be processed through your card company.
For other payment methods: Refunds will be transferred to your designated bank account or equivalent.

Refund Costs
For defective products or incorrect delivery: All related costs (including return shipping) will be covered by us.
For customer reasons: Refunds are not available.

This policy applies only to orders placed through our official website.